Answers to common questions

Background to Clementine

What is Clementine?

Clementine is an app by women, for women who want to radiate confidence but are struggling with anxiety, low self-esteem or just feel overwhelmed with the daily grind. Clementine helps women to sleep better and feel calmer. It includes easy access to a range of hypnotherapy sessions, courses and the option to have mantras pop up on your phone. We're building a community of women – via our newsletter, social media, blog and website – and would love you to be part of it. Men are also welcome to use the app, many do already.

Who founded Clementine?

Kim Palmer came up with the idea for Clementine after going through a difficult period in her life. But after seeking help, Kim found that hypnotherapy made her feel calmer, more confident and better able to cope. Kim had the idea of building an app to help other women who were struggling too, from this Clementine went into production.

Who is the hypnotherapist?

Clementine works with professional hypnotherapist, Georgia Foster, Hazel Gale and Lili Sinclair-Williams.

Clementine App

How much does Clementine cost?

We will give you 7 days of full free access to our app! You can try all of our features and therapies and will not be asked for credit card details when you sign up for the trial. After 7 days we will invite you to subscribe to all of it which will cost; £8.99 monthly or £49.99 annually. If you decide not to subscribe just yet, you can still enjoy our app for free with limited access. Some areas of the app will always remain free for those who wish to not subscribe.

Who should use Clementine app?

Everyone is welcome to use Clementine – it is accessible for anyone to download from the App store ©. The current sessions have been developed with women in mind; however, that does not mean that others will not find them useful. Clementine will constantly be evolved and developed to suit the changing needs of the Clementine community.

Where can I download Clementine?

Clementine is available to download via the App Store and will soon be available to download via Google Play

How quickly can I expect the sessions available within the app to help me?

We hope that you’ll be able to feel an immediate benefit from listening to the recordings – often people feel refreshed and renewed straight away. Everyone is different, though; some people respond instantly to hypnotherapy sessions, while for others it may take longer. If you don't feel a big difference straight away, keep going with them – the more you listen, the greater the impact.

What’s the best way to listen to the sessions on the app?

Listening through headphones is ideal, as this shuts out all the noise around you so that you can really hear the music and voice. It’s relaxing listening to the sessions while lying or sitting somewhere comfortable, away from distractions, but it works just as well if you're commuting, going for a walk, on a lunch break, pushing a buggy or running an errand.

When is the best time to listen to the sessions available on the app?

Different people use them in different ways but here’s a guide for getting started…

The Sleep sessions are perfect before heading to bed – to help you get a good night’s sleep. And if you wake up in the night, there’s a recording to get you back to sleep.

The Power nap session is a brilliant way to recharge your batteries. Find a meeting room at work, or lie down for a quick nap when your kids are sleeping during the day. Either way you'll notice a big result in terms of your energy, clarity and confidence.

The Confidence sessions are amazing to listen to when that inner voice/critic is taking over. Or for some self-assurance ahead of an important event you're preparing for. There is a long, detailed session as well as a short, snappy session to give you a quick boost.

The De-stress sessions are great when you've had a tough day. The longer 17-minute version will help you to let go of the stress so that you can enjoy your evening or weekend. But if you don't have time for this, the ‘Reset’ session is a fast and effective way to restore your inner calm.

How do I listen to a session?

The default way of listen to a session is via our player. If you wish you listen offline, you can download a session to your phone. The download button can be found when you click onto a session

How can I delete a downloaded session?

If you would like to delete a downloaded session, in the app go into the settings, under support click onto 'offline sessions'. Here you will be able to delete individual sessions or all downloads from your phone.

Does the background music really help aid the hypnosis process used during the sessions?

"Yes, absolutely. For the longer sessions, we are using a technology called ‘binaural beats’. You may notice a subtle pulsating sound that is caused by playing slightly different beats separately into each ear.

There are years of scientific study into this sound technology which has been proven to improve the quality of sleep, concentration, stress management and pain control.

But if you find the music distracting and want to focus on the sound of the therapist's voice, you can turn the music off in your settings. "

If I’m interrupted whilst listening to any of the sessions, does it mean they won't work?

No, not at all. You can dip back into at any stage, whenever you're ready. You can hit pause or if you leave the session you can forward to where you left off.

If my mind is really busy, are the sessions still likely to work?

Yes, absolutely, it shouldn't make any difference. You will always, on some level, be absorbing the information. A busy mind may mean that it takes you a little longer to get into the session but ultimately it will help you to relax.

Can I listen to the sessions whilst I am driving?

No. You should never listen to a hypnotherapy session whilst you are driving or operating machinery.

How often should I listen to the sessions?

This really differs for each individual and the nature of any problems that may need to be resolved. We’d encourage you to listen to the sessions as much as you possibly can and get into a routine with listening to our short courses. The more you listen to them the sooner you'll reap the benefits.

Getting started with the App

Where has the panic button gone?

We no longer have a panic button however you can still find the session under the Classics section of the app.

How do I set up my mantras?

To set up your mantras click on the mantra home button. Here you can turn morning mantras on, set what days of the week you would like to receive them and at what desired time. Here, you can also turn on daytime mantras and set how many in the day you would like to receive along with your theme of choice.

Why can't I see the mantras I have written?

If you have set your own mantras, they will go into the same pool you have set for your daytime mantras. If you would like to only see your own, in your settings unselect any set themes.

Can I get more oomph for my mantras?

Yes! For when you need that extra something something, we have built in the function to turn swearing on and off for your mantras. Can we hear a f*** yessss! To do this, go into your mantra settings and set the dial to what you desire

Can I download the app to multiple devices

Yes, we support multiple devices, if you have an account, simply download the app on the device and use the same log in details. All will remain the same except mantras which you will need to reset.

How do I go back and check old notifications in the app?

If you have accidentally dismissed the notifications on your home screen, you will still be able to find your notifications in your notification centre. If you have opened or cleared your notifications, you will not be able to get them back.

How often are new sessions added to the Clementine app?

We hope we have included the most important sessions initially – general enough to help as many people as possible. The idea is that we'll keep adding to the library throughout the year. We'd love to hear your ideas for new sessions, so please send us an email: feedback@clementineapp.co.uk

How do I reset my password?

It’s super easy. When you log into the app click on ‘forgot password’ and it will take you through some simple steps to reset. If you don't get the email immediately please check your spam/junk email. If you have followed these steps and are still unable to access the app drop us an email help@clementineapp.co.uk

Clementine subscription

How can I cancel my subscription?

" To manage or cancel your Clementine subscription on iOS, open the Settings app and follow these steps:
1. Scroll down to 'iTunes and App Store'
2. Tap your AppleID email
3. Select ""View AppleID""
4. Tap ""Subscriptions""
5. Find and select the Clementine subscription"

What is the cancelation process?

If bought through the App store, please go to the settings and follow Apple's settings. If purchased via Stripe, please contact us directly via help@clementineapp.co.uk. For more information, please visit our T&Cs

I have bought a subscription but can not see the locked content

If you have subscribed but you are unable to see the locked features, please email is via help@clementineapp.co.uk and we will look into this for you

Am I able to get a refund should I change my mind about subscribing?

We cannot offer refunds for purchases once the trial period has finished.

About Hypnotherapy

What is the difference between hypnosis and meditation?

Not much. They are the same brainwave activity. The good news is for those who have a busy brain and feel meditation is too difficult to achieve, hypnosis can be really effective because even with mind chatter, the information is still going in.

Is there any proof that hypnotherapy actually benefits your wellbeing?

Hypnosis activates a deep relaxation response in your body that reduces nervous system activity, decreases blood pressure, slows heart rate and accelerates healing. It has been used as a great self-improvement tool for many years. It’s a proven therapeutic aid – helping to relieve tension, lessen anxiety states and promote feelings of calmness and tranquility. If you’d like to know more, hit Google – there’s plenty of evidence out there.

Can hypnotherapy be used at the same time as other health and wellbeing tools and techniques?

Absolutely – everyone has individual needs and hypnotherapy is just one way that can support your overall wellbeing.

Is hypnotherapy safe?

Absolutely! It’s completely safe and you're in the hands of a professionally trained, competent hypnotherapists.

Will the sessions help me to fall asleep?

Some people do fall asleep. This is fine; it won't change the results of the hypnosis – the information is still going into your mind. Your unconscious mind is open to receive and store information 24 hours a day, whether you're alert and listening or not.

Clementine Community

I've heard details about the Clementine community – how can I be part of this?

"It’s easy:

Join us on Instagram
Read on Twitter
Follow on Facebook
Read our blog
Sign up to our newsletter"

Do you have a newsletter?

Yes we do, it's sent out fortnightly at the moment, you can sign up to it from our website

Contacts

Where can I give my feedback about the Clementine app?

We'd love to hear your feedback. In fact, without this it will be difficult to evolve and make Clementine even better. Feel free to email us: feedback@clementineapp.co.uk

If I'm facing technical issues, who should I contact?

If you are experiencing technical issues please email help@clementineapp.co.uk.

I would like to be a guest contributor to your blog?

If you would like to write for us, hurray! Email us to hello@clementineapp.co.uk and let us know what you would like to write about.

I would like to collaborate with Clementine, who should I email?

We love collaborating! Email us to hello@clementineapp.co.uk and let us know how you would like to work together.

If there’s anything we can help you with we’d love to hear from you.

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